Refund & Cancellation Policy

We bake perishable goods to order, so our policy is simple and tilted toward fixing problems quickly. If something is wrong with your order, call +91 88992 56432 or write through the contact page and we will make it right.

1. Cancelling an order

You may cancel an online order free of charge any time before it is dispatched (or, for pickup, before it is prepared). Once a perishable order is out for delivery or ready at the counter it can no longer be cancelled.

2. Returns

Because everything we sell is fresh food, items cannot be returned or exchanged once delivered or collected, except where the order arrived damaged, incorrect, or unfit for consumption (see below).

3. Damaged, wrong or unsatisfactory items

Report the issue within 4 hours of delivery or pickup, ideally with a photo of the item and the packaging. Once we verify the issue we will, at your choice, replace the item on our next delivery run or refund it in full. Items that have been substantially consumed cannot be refunded.

4. Failed or duplicate payments

If money was deducted but the order did not go through, the amount is reversed automatically by the payment gateway. Reversals normally reach the original payment method within 5–7 business days, depending on your bank. If it takes longer, contact us with the transaction reference and we will follow it up with the gateway.

5. Custom and wedding cakes

Custom work blocks oven time and ingredients, so advances follow these cut-offs: cancellations made more than 72 hours before the agreed delivery time receive a full refund of the advance; between 72 and 24 hours, half the advance is retained; within 24 hours, the advance is non-refundable. Dates may be rescheduled once, free of charge, with at least 48 hours' notice.

6. How refunds are paid

Refunds are always made to the original payment method. We do not issue cash refunds for online payments. We aim to initiate every approved refund within 2 business days of approval.

7. Disputes

This policy does not limit your rights under the Consumer Protection Act, 2019. If you feel an issue hasn't been resolved fairly, please escalate it to us in writing first — most things are fixed within a day.